This happened to my bill. I called BGE and waited on hold for 10 min to get a 30 sec answer that this was a "known issue" and that new bills will be mailed next week with an adjusted due date. I was most frustrated that if this was a known issue why wasn't there some sort of notification to the affected customers?

How do you know if you've been overcharged from looking at your bill?

Water bill....BGE bill.... what's next?? I can only assume that in both cases, these were 'mistakes". Or perhaps "mistakes" until customers started asking questions as to why their bills were so high.

Go out to your meter, physically record the reading for yourself and keep it on file. Compare the end reading results listed on your BGE statement to the reading on your meter, if the number or substaintially off contact BGE.

GOOOOD idea!! The fact that they simply drive by your home and the information is recorded has never seemed right to me. (this is the procedure thay told me they used, though it was a number of years ago) Wondering if this is still their procedure considering they don't actually read and record the information themselves.

I was hit with a bill that was triple my normal amount. I spoke to three different reps who all told me different things. Come to find out, my meters werent actually being read. They were what they call an "estimated" reading. Infact, my meters were expired from years ago, I found this out per BGE. They knew this all along and nothing was done...I have yet to receive my credit from the bills where I had been overcharged....

Mostly they used estimates when adverse weather or other conditions prevent the readers from performing their duties. Harford Water Dept, I believed just completed their upgrade and installment of new meters and will conduct their reading similar to BGE. It would be good idea to record and compare their final readings also. You can located your meter near your main inside water cutoff valve that leads into your residence.

UGH!! That's horrible!!! A number of years ago, I decided to challenge myself during the winter months. I did not have my furnace turned on at all and only kept one warm heated with a room heater. My bill kept going up. For one months time, my BGE bill was aprox $450-$500. Again, while not using the furnace. When I finally got an actual person on the phone, the rep informed me that "in the colder months, we turn our heat up, hence your bill will be more." He didn't have a response, ther than beicng shocked when I told him I wasn't using my furnace to heat my home at all.
After several more calls, I was told that I had only been charged for gas and not electriic for the previous 14 months, then asked why I allowed this to go on for so long. I had NO clue. If I'm paying that much each month...
Turns out I had a bad meter, but BGE never picked up on the fact that it wasn't reading anything for the electric...for 14 months.
They assured me they could call back and try to figure out what the problem was. Never happened, but I sure got a bill for $1,500.00. It was then that I was told that no human being actually reads our meters, and apparantly no actual human being feeds the information into the system that goes on our bills.

I think the gas stations are making some "billing" mistakes as well.

Yes. I've seen this reported on local news. We have to check behind ALL of these folks!! The percentage of people who check behind them are fewer than the folks who don't check. So many of these "mistakes" keep happening and happening and happening....

If you were billed by the result of a estimate reading or you feel the numbers are off, just called appropriate agency that bill you and give them the reading that you found on your meter and a adjustment should be made or someone from that agency will come out and take another reading, but do this immediately after receiving the invoice.

That's not their only "glitch". I am being billed for a contract that I don't have. Wait time to speak to someone at BGE was just over 25 mintues.

Many years ago, I typed BGE and spellcheck caught it. One of the options for correcting this word was BEGS. Ironic!

You know u can leave BGE right?

Jason,
No you can't.

Sheilam- you can switch to concellation
https://home.constellation.com/maryland

You can't leave the grid but you can switch to a supplier that is not affiliated with BGE in any way. Try cbenergygroup.com which is a locally owned and operated supplier with the lowest price in the market.

BGE still reads the meter so it doesn't matter what gas or electric supplier you use.